Reference

What You Agree To When You Use hwg500

These terms set out the rules that apply to your hwg500 account — from how you open it to how your DANA, OVO, or GoPay wallet connects to it.

Account eligibility rulesDANA, OVO, GoPay wallet useDeposit and withdrawal conditionsAccount suspension policyApplicable law and jurisdiction

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ACCOUNT PROTECTION

How We Handle Your Account Under These Terms

Your account data and wallet details are kept under encryption. We do not share your DANA, OVO, or GoPay transaction records with third parties outside of what is required to process your payment or comply with applicable law. Here is how we manage the key areas covered by these terms.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account name. Mismatches delay withdrawal processing until resolved.

Account Security

Your login is protected by OTP verification on each new device. If you see access from a device you do not recognise, contact support immediately to freeze the account.

Requesting Changes

To update your registered contact details or request account data correction, submit the request through live chat or email with your account ID. Changes are processed after identity confirmation.

How These Terms Apply to Your Account

hwg500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on hwg500, you confirm that you have read and accepted these terms in full. They cover everything connected to your account: how you access the lobby, how you submit deposits through DANA, OVO, or GoPay, and how withdrawals are verified before they

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clear back to your wallet. We may update these terms when our service changes — we will notify you through your registered contact before any update takes effect. If you continue using your account after a notice period, that counts as acceptance. These terms apply to
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all account activity including game rounds, wallet transactions, and any promotions you participate in. Where a specific promotion has its own conditions, those apply alongside — not instead of — these terms. Access to hwg500 depends on local law in Indonesia and is only available where
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eligible under applicable regulations. If you have a question about whether a particular feature applies to your account, reach our support team before transacting.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear — or if you want to flag a concern about your account, a wallet transaction, or an access issue — our support team handles policy questions directly. You can reach us through live chat inside the hwg500 lobby, by email, or through our social contact channel. We respond to terms-related queries as a priority so your account does not stay in a blocked state longer than necessary.

Live Chat Open the hwg500 lobby on your phone or browser and tap the chat icon. A support agent handles terms and account queries directly from there.

Email Support Send your terms question or account concern to our support email. Include your registered account ID so we can locate your record and respond accurately.

Social Channel We are reachable through our official social contact link. Use this for general terms questions or to escalate an unresolved account issue.

Common Questions About These Terms

Here are the questions we get most often about account terms, wallet rules, and your rights as an account holder on hwg500.

Yes. These terms cover all wallet transactions on your account regardless of which payment method you use — DANA, OVO, or GoPay. Each wallet must be registered in your account name.

We notify you through your registered contact before any change takes effect. Continuing to use your account after that notice period means you have accepted the updated terms.

We may suspend or close an account if activity violates these terms — for example, multiple accounts, mismatched wallet names, or fraudulent transaction patterns. We will notify you where possible before acting.

Contact us through live chat or email with your account ID. We will confirm your identity and provide a summary of the data we hold within a reasonable period under applicable rules.

Yes. Each promotion carries its own conditions that apply alongside these main terms. If the two conflict on a specific point, the promotion-specific wording applies for that promotion only.

Your account use is subject to the laws of applicable jurisdictions based on where access is permitted. Eligibility depends on local law and is available only in eligible regions of Indonesia.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoHwg500 Glossary AccountRegister InfoFAQ

What You Agree To When You Use hwg500

How We Handle Your Account Under These Terms

Reach Us About Your Terms Questions

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 What happens if hwg500 updates the terms?

03 Can hwg500 suspend or close my account under these terms?

04 How do I request a copy of my account data?

05 Are there separate terms for promotions I join?

06 What law governs my hwg500 account agreement?

Terms & Conditions

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